From: MW Events (Charleston) [mailto:MWE@Ticketmaster.com]
Sent: Wednesday, August 04, 2004 5:39 PM
Subject: Phil Collins at the Mellon Arena Cancellation Notification
THIS IS AN INFORMATION ONLY EMAIL - PLEASE DO NOT REPLY!
Reference: Cancelled Show
Hello, this is TicketMaster Customer Service with an important alert regarding your upcoming event. Phil Collins, scheduled at The Mellon Arena on Sunday, September 26th, 2004 at 8:00pm has been cancelled. Your account has been issued a credit in the full amount of the ticket price and service charges. The $3.50 per order processing fee and any UPS or TicketFast delivery charges are non-refundable.
If you have any questions, please feel free to contact us via our website at www.ticketmaster.com.
Thank you for using TicketMaster!
Then, two days later, they have the audacity to send me this email:
How disappointing! We'll cancel the show in town for no reason at all (none was announced) yet we'll invite you to drive two hours away to Cleveland to see the show. This is a rather poor business practice and Heather and I will definitely NOT be going to Cleveland to see the show.From: Clear Channel Entertainment [mailto:firstname.lastname@example.org]
Sent: Friday, August 06, 2004 2:53 PM
Subject: ROAD TRIP TO CLEVELAND, See PHIL COLLINS @ Gund Arena Sept 11
Take a road trip to Cleveland!
Catch Phil Collins Saturday, September 11th at the Gund Arena! Stay at the Hilton Garden Inn Downtown across the street and walk to the show. Call 216-658-6400 to reserve your room and mention the discount code PC11 for a special rate!